Understanding NotifyLA Emergency Alerts

NotifyLA is the City of Los Angeles’ mass notification system used to provide emergency information regarding necessary protective actions, such as evacuation orders, to Los Angeles residents, businesses, and visitors. The alerts are sent via recorded telephone messages, text messages, and emails, in the event of emergencies or critical situations.
 

How Does NotifyLA Work? 

It’s a free, automated system used to reach the public via recorded phone messages, text messages, and emails. While some landline, VoIP (Voice over Internet Protocol), and cell phone numbers are automatically included in the system, it is important to make sure that you register every number at your address. In order to ensure that you receive a notification via your cell phone, VoIP number, or email, register those numbers and/or emails with NotifyLA.  Alerts are sent by targeting a specific geographic location and will only be received by the people in the area impacted by the emergency.

Why are These Messages Important?

This information keeps the public informed when a disaster occurs and provides official information on what to do to stay safe.

What Kinds of Messages will NotifyLA Send?

• Early warning notices
• Disaster notifications
• Evacuation notices
• Public health notices
• Public safety notices of imminent or perceived threats to life or property
   

Is My Personal Information Safe?

Yes. The information you enter into NotifyLA is secure. The City of Los Angeles will not share or distribute any personal information and it will only be used to provide emergency notifications.

While every attempt will be made to contact residents and businesses in response to an emergency, there are factors that may impact the completion of those calls. These factors can include loss of electrical power, telephone company line capacity, and caller ID/spam blocking.

Individuals relying on Telecommunication Relay Services (TRS)  -- such as Text-to-Voice TTY-based TRS, Speech-to-Speech Relay Service, Shared Non-English Language Relay Services, Captioned Telephone Service; IP Captioned Telephone Service, Internet Protocol Relay Service, or Video Relay Service as well as Teletypewriter for the Deaf (TTY) -- are encouraged to sign up to receive text messages using a smartphone or mobile device by providing a TTY or mobile number.

How Can I Check If Will I Get Them?

Are you signed up for NotifyLA?

Create an account and enter your contact information using this link: 
https://member.everbridge.net/453003085619167/new

Have you added NotifyLA as a contact?

Calls come from 213-472-3231

Check "Do not Disturb" Settings

 

Check "Wireless Emergency Alert" (WEA) Settings