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Understanding Emergency Alerts

NotifyLA

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NotifyLA is the City of Los Angeles’ mass notification system used to provide emergency information regarding necessary actions -- such as evacuations, or shelter-at-home -- to Los Angeles residents, businesses, and subscribers. The alerts are sent via recorded telephone messages, text messages, and emails, only in the event of emergencies or critical situations

How Does NotifyLA Work? It’s a free, automated system used to reach the public via recorded phone messages, text messages, and emails. Because NotifyLA uses the 911 database, only land-line numbers are automatically included in the system. In order to receive a notification via your cell phone, VoIP (Voice over Internet Protocol) number, or email, you must register those numbers and/or emails with NotifyLA.  NotifyLA uses geomapping, so alerts are targeted by geographic location and will only be sent to the subscribers in the area impacted by the emergency.

Why are These Messages Important? This information will keep the public informed when a disaster occurs and provide preemptive warnings in some cases.

Who Will Receive Them and How? Landline phone numbers are automatically included in the system from information contained in the 9-1-1 database. Residents can opt into receiving text messages, calls to cell phones and emails by signing up for NotifyLA. Registration is FREE.

Will I Get Them?

  • Are you signed up for NotifyLA?
  • Have you added NotifyLA as a contact?
    •  Calls come from 213-472-3231
A cellphone setup screen showing various "calls that can interrupt" settings; the button marked "anyone" has been selected.

 

 

 

  • Check "Do not Disturb" Settings

 

 

 

 

 

 

 

 

A cellphone setup screen showing various emergency alert settings, allowing the user to choose to receive (or block) public safety, severe alerts, tests, etc, to come through to the user. the button marked "anyone" has been selected.

 

 

 

 

 

  • Check "Wireless Emergency Alert" (WEA) Settings

 

 

 

 

 

 

 

 

 

What Kinds of Messages will NotifyLA Send?

  • Early warning notices
  • Disaster notifications
  • Evacuation notices
  • Public health notices
  • Public safety notices of imminent or perceived threats to life or property

Is My Personal Information Safe? Yes. The information you enter into NotifyLA is secure. The City of Los Angeles will not share or distribute any personal information and it will only be used to provide emergency notifications.

While every attempt will be made to contact residents and businesses in response to an emergency, there are factors that may impact the completion of those calls. These factors can include loss of electrical power, telephone company line capacity, busy conditions, and caller ID blocking.

Individuals relying on Telecommunication Relay Services (TRS)  -- such as Text-to-Voice TTY-based TRS, Speech-to-Speech Relay Service, Shared Non-English Language Relay Services, Captioned Telephone Service; IP Captioned Telephone Service, Internet Protocol Relay Service, or Video Relay Service as well as Teletypewriter for the Deaf (TTY) -- are encouraged to sign up to receive text messages using a smartphone or mobile device by providing a TTY or mobile number.